Please allow 2-3 business days for your order to be processed and shipped. You will receive a confirmation email once your order is shipped. We ship to the United States via:
- UPS Ground (1-5 days) Flat rate: $12.00 per order + $2.00 for each additional item
- USPS Priority Mail (1-3 days): Rates calculated by USPS
If you are not completely happy with your purchase you can make a return within 10 days of receipt of purchase. Items purchased through our retailers must be returned directly to them and are subject to the individual stores policy. To be eligible for a return, your item must be unused and in the same condition that you received it. You are responsible for paying shipping costs on returned items and we are not responsible for items damaged or lost in transit.
To return an item:
1. Email email@example.com to initiate the process
2. Send item to:
Feltware Online Store Returns
1321 N Laurel Avenue #3
West Hollywood CA 90046
3. Include a copy of the receipt with the returned item
Once we receive your item, we will notify you if your return is approved and initiate a refund to your credit card. Refunded credits do not include shipping costs.
If you have any questions contact us at firstname.lastname@example.org